We Can't Claim We're The Best
(who can)
We Can Say We're Different
Our Roots Are In The Remote
From day one, we have been crafting adventures in remote locations. From mountain summits in Indonesia to tropical islands in Papua New Guinea, we have forged many new, untrodden trails, to us and our guests to places few if any have been before. On Mt Rinjani (now a popular trekking mountain and somewhere we no longer travel to) we forged the Jati trail up the eastern slopes of the mountain. To this day few ever travel that route. In the Komodo islands we were the first to sea kayak these incredible waters and in the Tigak Sea Papua New Guinea, we were the first to paddle the islands toward New Hanover.
Our current project is to climb every known and unknown 4000 meter peak in Papua New Guinea. This is a project that will take several years but we are well on our way including our upcoming Sarawaget trek.
No Roads is also the ground operator for several cruise ships in Papua New Guinea and Indonesia, gaining access to incredibly remote communities, liaising with village and opening places that few would ever be able to visit.
Why? Because we believe in The Power Of Nature
Robert Louis Stevenson once wrote “that quality of air, that emanation from old trees that so wonderfully changes and renews a weary spirit” is just one of the thousands of observations from eminent writers, scientists, poets and philosophers on the power of being in Nature. These anecdotes are now being backed up by scientific observations that measure people’s stress levels, blood pressure, brain waves and cancer-fighting NK cells among just a few. It is becoming abundantly clear that being in Nature, on the mountain, kayaking the water, trekking the forests, has long term physical, psychological and spiritual benefits that simply outperform many pharmaceuticals.
We want to Immerse You in Nature in Our Way
This is where we are different from all other operators.
Comfort is paramount. We try to make your time in nature as comfortable as possible. Helping you love nature and not resent it.
Immersion is essential. We incorporate local teams into our operations and introduce you to local families, cultures and businesses, giving you a deeper understanding of where you are.
On that, we only run trips with expert Guides. Our superb Guides won’t only keep you safe, but will give you a greater understanding of where you are travelling. You can’t ask a guidebook a question or to help you out of trouble, but you can ask one of our Guides.
Food glorious food. Delicious and nutritious food is vital for a great trip into nature. No rehydrated food here, not restrictions on menus. Just great food, in great locations.
And the list goes on. If these things are as important to you as they are to us, then we think we will have a great time together.
Our Codes Guide Us
We have 4 Codes that guide us through every decision we make. These Codes provide us and you, a better understanding of what we are doing and how we do it. The 4 Codes are our overall Company Code, our Guest Code (that’s you), our Team Code (that’s our team) and our Adventure Code (that’s our incredible trips).
Company Code
We love our business and what it stands for and the following are some of the principles that drive us every day:
We obsess over our Guests, not our competition
We believe in work plus life not work versus life!
We trust ourselves
We believe our best asset is amazing people
We dare to be different
We deliver WOW through great service
We believe in open and honest relationships. “Sunlight is the best disinfectant.” -Louis Brandeis
It must be easy and convenient for our Guests to deal with us (people only have finite time and they shouldn’t waste it on our processes)
Guest complaints are a gift. We should see them as such. The person has taken their time to let us know where they think we went wrong.
We provide our Guests with complete solutions to their travel problems.
We are totally honest about our trips and the suitability for our Guests.
We love repeat Guests. Let’s make it as easy for them to deal with us as possible by ensuring personal particulars are taken into account when they return.
Guests who return for their 4th trip become a Mate For Life. Mates For Life are just that, Mates, and are precious to us. We should be always thinking of ways of rewarding them so that they not only come back for another trip but continue to sing our praises.
Guest Code
We refer to our customers as Guests. Why? Guest denotes deep respect for the person, that we will do anything to make their stay pleasurable and remarkable, that we are there for them. Just imagine you have invited a friend over for dinner. You do your best to make their stay enjoyable, from asking them if they have any eating preferences to making sure the house is clean and tidy. They are treated special because you honour your friendship.
We strive to turn our Guests into brand ambassadors by providing them with incredible experiences.
Identify every touchpoint a Guest has with No Roads and see how we can turn that touchpoint into a wow moment for them.
Team Code
No Roads is nothing without the right kind of people to drive it. For No Roads to shine, to stand out and to offer the world the best nature-based experiences, then we need the right people to make it happen. Not everyone can work at No Roads because not everyone has what it takes to deliver what we are offering.
We can summarise our Team Code with the following acronym: HEART
E: Effective
Simply put you get stuff done that measurably moves the business towards its goals. You are a self-starter, with a sense of ownership – you are resourceful and always looking for leverage.
A: Adaptable
You are comfortable with change and constantly evolving and growing.
H: Humble
“Humility is not thinking less of yourself; it is thinking of yourself less” C.S Lewis
You are awesome yet modest. You share success and shoulder responsibility when things go wrong.
R: Remarkable
You have a superpower that no one else possesses. You are remarkably smart, remarkably creative, remarkably resourceful, remarkably insightful, remarkably wise.
T: Transparent
You are open and honest with others and with yourself. You hold nothing back; you share openly and there is nothing hidden or implied in your communication.
Adventure Code
Our Adventure Code outlines the entire basis of all our trips and guides us when we are putting together an adventure for you. It is an aspiration. But it is definitive in what it is to look like.
Simple is better than complex
We have direct control over our operations
We focus on the experiences people remember
Value for money
Quality over quantity
Innovative and unique (one of a kind)
Zero negative impact on the environment
Positive impact on local culture and traditions
Ease of use
Appreciates finer things but also can rough it and take on challenges
